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FAQs !!!

IMPORTANT !!!

Here you find the answers to most of questions usually asked by email :

1. Shipping to USA :

All orders are shipped from Europe by courier service with a USPS tracking number, mostly by airmail through DHL, and will be delivered by USPS.

As soon as the order WAS shipped, USPS tracking shows "Label Created". 

The actual tracking is NOT working until the shipment gets the first scan by USPS in the US. Tracking stays on "Label Created" until then.

If you left an email address with your order and gave permission, the courier service will also keep you updated with an internal tracking number which works within 2-3 days !

Delivery times within 3-5 weeks in total must be expected !

 

2. Shipping to other countries than USA :

The orders are shipped by postal service.

All orders can be tracked with YOUR local postal service, usually within 2-3 days. 

 

3. Difference regular and insured shipping :

Whether you order and pay for regular or insured shipping you will receive a tracking number, as proof of shipping.

With insured shipping ONLY the shipment is insured in cases of loss or damage !

With regular shipping the buyer is responsible for risk of loss or damage in transport

 

4. Region codes of DVDs :

In every DVD or Blu-ray Disc description the region code is visible. If NO region code is stated in the description the disc is region free and can be watched worldwide without problems.

 

5. DIGITAL DOWNLOADS

Every Digital Download will be sent manually, to make sure that only the recipient and I have access to the file. Also this guarantees a virus-free delivery to the recipient. 

Download links will be sent either through pCloud or directly to the email address provided. For pCloud no account is necessary, just open and download or watch the link.

Downloads links are usually sent within 10-15 minutes after the purchase, sometimes faster. But please keep in mind that there might be a time difference of 8-10 hours. Orders which are placed in the night will be fulfilled first thing in the morning !